Kiwi mum shocked after cafe labels daughter as 'terrifying kid' on receipt

goss 05/11/2019

A woman has shared a shocking receipt given to her at a Christchurch cafe over the weekend which labelled her daughter "terrifying". 

Kimberly Sze posted the image to Facebook after going to Coffee Supreme on Welles Street with her family on Saturday morning. 

On the receipt given to Sze, the worker identified the family as the "Fam w the terrifying kid". 

Circling the statement, Sze wrote on Facebook that "insulting a family probably isn't the best business decision". 

"Hey Coffee Supreme NZ, you might want to train your staff at Coffee Supreme Welles Street a little better," she advised. 

"Writing 'family with the terrifying kid' on our ticket AND intentionally overcharging us... nice one."

Sze says she believed the accusation was unfounded. 

"We come almost every weekend and my daughter is nothing but polite and friendly and we've never left a mess. 

"She's never been a terror, never had a meltdown, never caused any problems and the same people working today always comment on how cute and sweet she is, so what the actual f?"

They walked out before receiving their food due to the "disrespectful bullshit". 

"We showed one of your staff the ticket and said we didn't appreciate it and he didn't say a word. You lost some regulars today." 

Coffee Supreme, a chain with cafes in Auckland, Wellington and Christchurch, has apologised to the family. In a comment on Sze's post, a spokesperson wrote they're "incredibly sorry". 

"We're horrified, to say the least. We want Coffee Supreme Welles Street to be a place for everyone and this sort of behaviour contradicts what we've been building. Sorry!" 

Coffee Supreme's food and beverage manager Tim Norriss told NZME he's offered the family a refund and has flown down to Christchurch to apologise in person. 

"It's totally below the standard we set for anybody in the company, so we sincerely apologise to her family," he explained.

"It's not something we accept as a part of hospitality at Supreme, it's extremely disappointing but we are going to do everything we can to make it right and hopefully I get the chance to do that with the family this afternoon."

Sze posted an update saying the Coffee Supreme team have been "awesome" at following up. 

"We appreciate the positive response... and are hoping they'll get a bit more staff training down here." 

It's not the first the identifying moniker on a receipt has drawn backlash. Earlier this year, a customer slammed "racist service" at an Auckland cafe after being labelled as "Asian" on a receipt.